The wrong item does not get into the box by itself
A wrong shipment almost never comes from a single mistake. A pick list is printed, two similarly coded products sit side by side, the team is in a hurry, and the line is verified by eye. Each link in that chain looks reasonable on its own — but at the end of it the customer receives the wrong box, and the cost is paid three times over: freight, return, and trust.
- A101×12
- B205×4
- C118×8
- D340×6
- E512×2
- Picked
- 3
- Remaining
- 2
Where it goes wrong, and what catches it
Each row below pairs a moment where dispatch goes wrong with the control that catches it.
The wrong one of two similarly coded products is picked.
Picking is verified by barcode scan; scanning the wrong product is not accepted.
Quantity is counted by eye and comes out short or over.
The expected quantity stays on screen and the scanned count is compared as you go.
The picker finds the shelf from memory and grabs a lookalike when they cannot.
The app shows the next line and its location, step by step.
Who picked what cannot be established afterwards.
Every pick is recorded together with the person who performed it.
Shipped lines and the waybill disagree, so reconciliation is manual.
When dispatch completes, the waybill posts to Logo Edge; there is no second entry.
The waybill was written but its e-despatch was never sent, and nobody noticed.
Shipments to registered e-despatch recipients that are still unsent hours later appear in a separate strip on the Dispatch page and on the manager's exception list; the dispatch detail shows the e-despatch status as a badge.
Dispatch is not one-directional
Order picking
Step-by-step guided picking against an open order. Line, quantity, and location on screen; verification by barcode.
Routing
Shipments heading the same way are planned together, and a vehicle's departure is collected into one record.
Branch transfer
Goods moving to your own location rather than a customer run as a transfer, not a sale, so both sides' stock stays correct.
Return shipment
Goods sent back to a supplier leave as a distinct transaction, recording which line was returned and why.
Packing and palletising
Picked goods go into cases, cases onto pallets. A closed case or pallet gets a shipping label (SSCC) and a packing list; the case and pallet count and gross weight are written to the waybill description.
Wave and cluster picking
On busy days orders are planned as waves; a picker collects several orders in one tour with a picking cart.
Automotive supply
The number of similarly coded parts is high; a wrong part stops the line and the return cost is heavy.
Food and beverage
If which batch went to which customer is not on record, a recall cannot be managed.
Furniture
In multi-component shipments, one missing part cancels the entire delivery.
Try it with your own order flow
Open your iyibir Cloud account, start with 5,000 free credits and pick an order and see how verification works.